A highly personalized service
Luce Business exploits the experience of ButanGas, a leader in the LPG market, to provide its customers with reliability, convenience and widespread assistance through agents scattered throughout the territory.
The service is increasingly personalized: through an analysis of the profile of your electricity consumption, thanks to our consultants, you can outline the concrete advantages over the existing contract. Our contractual proposals are always at an indexed price or at a fixed price guaranteed up to 36 months.
The best energy, always within your reach
Attention to the customer means not only quality of the service but also, and above all, the possibility of establishing a direct relationship with the manager to promptly satisfy every kind of request, from consulting to technical assistance.
ButanGas offers its customers different contact and support methods:
- Welcome Letter confirming the contract proposal.
- Welcome Call confirmation of supply activation with personal data check and summary of the service supply conditions.
- Toll-Free Phone Number 800 801 810, free of charge from landline and mobile phones, for assistance and support in the administrative process of submission of files relating to the requested service.
- Free and personalized advice, through a dedicated specialist who will follow the customer throughout the contract period.
- In-depth information on technical issues and immediate forwarding of commercial requests to the branch closest to the customer.
- Direct contact with the sales force throughout the Italian territory.
Starting from 1 March 2018, all electricity and natural gas sellers must offer their customers the PLACET (Free Price with Equal Conditions of Protection) offers with pricing and contractual conditions defined by the Regulatory Authority of Energy, Network and Environment (ARERA) and fees determined by the supplier.
Discover the PLACET ButanGas Energy offers with fixed and variable rates on the portal.